Legal
Cancellation and refund policy
Last updated 23 October 2026
We want schools to stay because One School works for them, not because they are locked in. You can cancel any time, and if you cancel part-way through a paid year we refund the months you won't use.
1. Free trial
The 14-day free trial needs no payment and no card, so there is nothing to cancel or refund. If you don't choose a plan, the trial simply ends.
2. Cancelling a subscription
The school owner can cancel by contacting us by phone, WhatsApp or email, or from Plan and billing in Settings once online billing is available. Cancellation takes effect from the date you ask, unless you ask for a later date.
3. How the refund is worked out
Your yearly subscription is divided into 12 equal months. We refund every full month left after the month in which you cancel. The month in which you cancel is counted as used.
For example, on the Complete package at ₹50,000 a year, each month is about ₹4,167. If your year started on 1 April and you cancel on 15 October, April to October (7 months) are used and the remaining 5 months, about ₹20,835, are refunded.
GST is refunded on the same proportion, as the law allows. Charges for optional services that were fully delivered, such as paid SMS or WhatsApp credits already used, are not refunded.
4. When you get the money
We confirm the refund amount within 3 working days of your request and send it to the account the payment came from within 7 to 10 working days.
5. Your data after cancelling
You can export your school's data before and for 90 days after cancelling. After 90 days we delete it, as described in our Privacy policy.
6. If we end the service
If we ever stop providing One School, or end your agreement for reasons other than a breach of our terms, we refund all unused months in full, including the month in which it ends.